Registrant Feedback - Bridal Gifts

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At David Jones we believe it is important to receive and act on both positive and negative feedback from our customers. This enables us to further improve the standard of quality and service at the David Jones Gift & Bridal Registry. This feedback form has been designed for customers who have registered their special occasion with the David Jones Gift & Bridal Registry. If you have registered an occasion with the David Jones Gift & Bridal Registry and have feedback you would like to share with us, then please complete the form below and click the submit button. If you are or have been a guest purchasing a gift from a David Jones gift list, and would like to give us your feedback, please click here for customer feedback. * Indicates mandatory field and must be completed.

	*First Name:

	*Surname:

	* Store you registered your occasion at:

	* RO Number

	* Category:	Compliment Complaint

	* Issue:	Consultation Delivery

	* Q1. Were you acknowledged within a reasonable time frame when you walked into the department?	Yes No

	* Q2. Did you make an appointment or did you drop into the store to register your occasion?	Yes No

	* Q2a. Did the consultant introduce themselves and were they welcoming?	Yes No

	* Q2b. Did the consultant try to promptly accommodate you into the diary for an appointment?	Yes No

	* Q3. Did the staff member introduce you to the David Jones Gift & Bridal Information pack?	Yes No

	* Q4. Was every section in the Gift & Bridal Information Pack clearly explained?	Yes No

	* Q5. Were the Terms and Conditions clearly explained?	Yes No

	* Q6. Were you informed of any promotions that may have been active at the time you registered?	Yes No

	* Q7. Did you feel that the consultant displayed a genuine interest in your occasion?	Yes No

	* Q8. Did the staff member explain the delivery process to you when you registered?	Yes No

	* Q9. Were you called the day before your delivery and given a delivery window?	Yes No

	* Q10. Did the home delivery courier arrive within the agreed time?	Yes No

	* Q11. When the delivery courier arrived at your house were they neatly presented?	Yes No

	* Q12. Were your gifts delivered in good condition?	Yes No

	* Q13. On a scale of 1 to 5 (1 being the lowest and 5 being the highest), how would you rate your overall experience with the David Jones Gift Registry?	1 2 3 4 5

	Other Comments

	Should you wish for future contact	I am happy for you to contact me regarding this feedback. I do not want to be contacted.


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