Online Shopping Guide

Guide to Shopping Online with David Jones

Step 1

Click on the section you'd like to order from:

• - For Women
• - For Men
• - For Children
• - For Home
• - Gift Cards
• - Gift Shop
• - New Arrivals
• - Hampers (Seasonal)

Step 2

You may further refine your search by choosing a category within each section above. You may also view results by Brand. You may add the item to your basket by clicking the "Add" button or see more details by clicking the "View" button directly below the item.

Step 3

If you'd like to choose more items, repeat the steps above.

Step 4

A list of all items within your shopping bag will be displayed in the top right hand corner of each page. You may also access your basket by clicking on the "Shopping Bag" button when viewing an individual item.

Step 5

When you are ready to purchase your items, click the "Checkout" button. This will take you to the "Shopping Bag" which lists all of the items you have chosen to purchase, as well as the subtotal of the cost. If any special offers are available on your chosen items the details of these will be displayed in your "Shopping Bag". Please note, prices associated with promotional offers will be reflected once you proceed through the Checkout process.

Payment and Delivery

Step 1

To complete your purchase enter your email address and password in the fields to the right of the 'Shopping Bag'. If you have shopped online with David Jones previously simply enter the email address and password you previously registered with. Alternatively, you may register as a new user or utilise the guest checkout (however registering will speed up the checkout process for your next order).

Step 2

Complete the address details for your order. If you are purchasing multiple items and wish to send the items to more than one address simply add additional address details as required. As a registered user these details will be saved in your personal address book.

The next available delivery date for your order will be calculated on the delivery address you have entered. If you wish to delay delivery to a specific date simply choose the new date as required. We do not deliver on weekends or public holidays.

Step 3

Here you can choose to have your purchases gift wrapped, and if you'd like a special message for the recipient on a gift card. If you are purchasing multiple items you may choose to have the items wrapped together or separately. Please note, a wrapping charge of $4.95 will be applied for each individually wrapped item. This charge is complimentary for David Jones American Express and Store Card holders.

Step 4

You'll be given a payment summary so you can check the complete details of your purchase. If any special offers or discounts apply to your order the total of your order will be updated here.

Step 5

Choose the way you'd like to pay. You will be asked to enter your credit card details and the Credit Card Verification Number/Code (CVN).

Then enter your contact details so we can keep you up to date on your order.

Click the "Confirm Order" button to complete your order. You will then be shown a receipt for your order which you can print. Your receipt will also be emailed to you.

The David Jones Price Promise

Please note, the David Jones Price Promise does not extend to online retailers, fire or liquidation sales, rack, clearance and warehouse outlets. For full terms and conditions please refer to the Price Promise in the Services area of the website.

Promotional Offer Terms and Conditions

All offers are subject to stock availability, and not available in conjunction with any other offer. Where a minimum spend applies to qualify for a promotional offer, the spend must occur within one transaction. Promotional gifts are limited to one per customer and are not redeemable or exchangeable for cash. All promotional discounts will be applied to your order total once you proceed through the checkout process.

Gift Wrapping

For your convenience David Jones provides a gift wrapping service. Gift wrapping is optional and charged at $4.95. This includes a greeting card with a personalised message of your choice.

For your convenience you may choose to wrap multiple items from one order together or separately.

Gift wrapping is complimentary when you use your David Jones American Express Card or David Jones Storecard.

All hampers are beautifully presented and can be accompanied by a greeting card with a personalised message of your choice. To include a message with your hamper, please select 'Gift Wrapping' during the checkout process. Please note you will not be charged an additional fee for this service.

Delivery and Handling Fees and Timelines

Delivery and Handling Fees

David Jones American Express and David Jones Storecard holders enjoy complimentary standard delivery within Australia (excludes purchases of Gift Cards, wine club, hampers and large items).

Delivery and handling fee for Gift Cards is $4.95
Delivery and handling for all other merchandise is $9.95

Delivery Timelines

David Jones is committed to providing a convenient solution to shopping online and we know you will be keen to receive your order as quickly as possible. Merchandise & Gift Card orders (excluding designer items) will be despatched within 1 business day from your order date.

Orders containing designer items will be despatched within 2-3 business days from your order date.

The final date for delivery will be calculated during checkout based on the delivery postcode. Please refer to the guide below for delivery timelines:

For delivery to: NSW, VIC, ACT, QLD
2-4 business days

For delivery to: SA, WA, NT, TAS
5-7 business days

*Nominated Dates for Delivery:

For your convenience we offer the ability to delay the delivery date on your order (weekends and public holidays excluded). Simply select the alternative date during checkout.

Please Note: You may nominate a date for delivery, however this date is nominated only and cannot be guaranteed. We aim to deliver within two working days either side of the nominated date.

Delivery Guidelines

If you have any queries regarding the delivery date for a specific destination address please contact Customer Service on 1800 354 663.

The recipient, or anyone authorised to accept the goods on their behalf, must be present when the order is delivered. If there is no one at the address or no one willing and able to receive the order, a calling card will be left for you to collect the order from the Post Office.

Hampers containing alcohol must be purchased in accordance with the Liquor Act: It is an offence to sell or supply to or obtain liquor on behalf of a person under the age of 18 years. Proof of age must be supplied on request. A person under 18 years must not take delivery of any hampers containing alcohol. Hampers containing alcohol must be intended as a gift for another person.

Risk and title in the goods passes to the recipient upon delivery of the goods to your nominated Delivery Address.

Returns Policy

At David Jones we pride ourselves on providing a superior level of service and a wide portfolio of local and international brands.

We appreciate that you want to shop with the confidence of knowing that if you are not completely satisfied with your purchase, you can simply return it to any David Jones department store and we will provide you with an exchange, refund or repair within the following guidelines.

This policy applies to all purchases made from David Jones, whether instore or online.

Proof of Purchase

Please note that all returns, refunds, exchanges or repair requests must be accompanied by any of the following Proof of Purchase documents:

• - Original register receipt (no photocopies accepted)
• - Tax Receipt/Invoice or Despatch Confirmation (for items purchased online)
• - Original return/exchange receipt
• - David Jones Store Card statement
• - David Jones American Express Card statement

Change of mind

If you have changed your mind about your purchase, David Jones will be pleased to offer you a refund or exchange provided that:

• - you have produced satisfactory Proof of Purchase; and
• - the item is in resaleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold); and
• - The item is not a Special Exception (see below):

If you are unable to provide satisfactory Proof of Purchase, David Jones may, in its absolute discretion, provide you with an exchange to the current value of the item provided that:

• - the item is in resaleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold); and
• - we can verify that the item was originally purchased from David Jones; and
• - the item is not a Special Exception (see below); and
• - Satisfactory Identification is presented at the time of the return.

In the circumstance where you are unable to exchange an item, subject to authorisation from a David Jones Manager, David Jones may in its absolute discretion provide you with a David Jones Gift Card to the current value of the of the item.

Consumer Guarantees

As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items purchased from David Jones. David Jones will, at all times, honour its obligations under consumer guarantees in accordance with Australian Consumer Law. If you wish to return an item that you believe is defective or otherwise in breach of your consumer guarantees, it may be necessary for the item to be returned to the manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repair.

Satisfactory Identification

David Jones will accept:

• - a current Drivers Licence, including Learners permit with photograph;
• - Proof of Age card that is approved by the Government with photograph and signature within the seal;
• - Blind Citizens Card with photograph;
• - Australian or International Passport;
• - Police, Government or Armed Services sealed identification card with photograph and signature with the seal;
• - Pension cards for aged, invalid widows, supporting parents, carers and a
• - David Jones American Express or Store Card with signature on the reverse as satisfactory identification.

Bonus items/Gift Cards/Bundled items

All gift cards or bonus items which attached to the purchased products, or all elements of any bundled items, must also be returned with the original purchase. If not, the value of any such unreturned gift card, bonus or bundled item, or utilised portion of any gift card will be deducted from any refund.

Special Exceptions

Please choose carefully as we do not offer exchange or refund on the following items unless the item is faulty, significantly different from what was shown to you, not doing what it is supposed to do, or where otherwise required by law.

Return Locations

You may return a product, whether purchased online or instore to any David Jones department store (excluding David Jones warehouse outlets at Birkenhead Point or Harbour Town). In addition, for products purchased online, you may also return (but not exchange) the item by sending it to David Jones Online, Dock 8, Cnr of Stubbs & Derby Streets, Silverwater NSW 2128. Please include your Proof of Purchase, contact details (including the order number, name, email address and phone number) with your goods. You are responsible for any return postage costs.

Gift and Bridal Registry Returns

To return items purchased from a Gift & Bridal Registry an appointment must be made with a Gift & Bridal consultant so that they can provide you with the information required to facilitate your return. To make an appointment please contact your nearest store. All Gift & Bridal returns will be managed in line with this Returns Policy.

Payment Method

We will refund using your original payment method, or, where appropriate and at David Jones' sole discretion, on a David Jones Gift Card.

Corporate Gift Cards

A David Jones Gift Card is the perfect solution for all your Corporate Incentive, Reward, Loyalty, and Promotional needs.

The David Jones Corporate Services team work closely with companies and businesses to deliver their program objectives and place great importance on personalised service. Click here to order a David Jones Gift Card today

For more information on how we can support your business, please click here or contact a member of the Corporate Services team on 1300 301 906 or corporate.services@davidjones.com.au